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Medical Assistant-II Virtual Care-Community Medicine

May 7, 2026

Overview Medical Assistant-II Virtual Care Community Medicine Program About The Role IU Health is launching an exciting Community Medicine (Virtualist) program designed to expand access to specialty care for patients across the state of Indiana. We are seeking a Medical Assistant with strong technology skills to support providers delivering care virtually.

This is not a traditional clinic‑based MA role. Instead, it is a forward‑looking, technology‑enabled position that plays a critical role in shaping how virtual care is delivered today and scaled for the future. Requires current Medical Assistant certification and previous MA experience.

Schedule Details No weekends

No holidays
Location: Remote (Indiana)
Schedule: Monday–Friday | 8:00 AM–5:00 PM
Status: Full‑Time (1.0 FTE/40 hours per week)

What Makes This Role Different

100% virtual care environment
Direct support of virtual providers during patient visits
Hands‑on involvement in building and refining virtual workflows
Opportunity to influence how care is delivered statewide
Ideal for MAs who enjoy technology, innovation, and change

Key Responsibilities

Prepare patients and providers for virtual visits
Conduct virtual rooming and clinical intake
Provide real‑time technical support during visits
Coordinate post‑visit follow‑up and next steps
Document accurately in the electronic medical record
Communicate with patients via phone and digital tools
Support scheduling and virtual front‑office functions

Orientation & Remote Work Requirements

Initial on‑site orientation in Indianapolis, IN
Transition to remote work after successful completion of orientation
Must maintain a HIPAA‑compliant home workspace and reliable internet connection

While not all traditional MA duties will be performed every day, a solid understanding of MA scope of practice is required. This role will continue to evolve as the program grows.

Ideal Candidate

Comfortable and confident using technology
Adaptable and open to change
Detail‑oriented and proactive
Self‑directed, yet collaborative
Interested in innovation and virtual care delivery

Benefits

401(k) with employer match
Tuition reimbursement
Student loan forgiveness eligibility
Employee Assistance Program (EAP)
Healthy Results wellness program with bi‑weekly financial incentives

Under the supervision of the designated supervisor and assigned physician, performs duties associated with direct patient care and clinical direction to provide patient care given in accordance with the organization standards. Assures completeness of ordered procedures and treatments, assures smooth patient flow, performs general lab work, instructs patients concerning procedures, treatments and needs, and ensures medical orders and referrals are carried out accurately and in a timely manner. Performs registration and scheduling activities per organizational and departmental procedures. Maintains EMR files and performs general front office functions as needed. May perform computerized physician order entry, only if directed by assigned physician. Expected to precept current MA team members or MA Externs as requested by leadership.

AHA Basic Life Support for healthcare workers certification required. Other advanced life support certifications may be required per unit/department specialty according to patient care policies.
High school diploma or equivalent required. Graduation from a Medical Assistant program required.
Current certification in medical assisting required from America Association of Medical Assistants (CMA), American Medical Technologists (RMA), National Health Career Association (CCMA), National Center for competency Testing (NCMA), and/or American Medical Certification Association (CMAC).
Knowledge of OSHA, CLIA, and ADA required.
Knowledge of ICD-10 and CPT coding required.
TB validated (to administer or read) or validation obtained within 6 months of hire preferred.
Knowledge of Business Unit Quality Programs, Meaningful Use and Standard Work Programs and concepts within 6 months of hire.
Knowledge of standard laboratory and medical procedures.
Knowledge of insurance plans and third-party payers.
Ability to master standard clinical competencies per current Clinical policy, Point of Care and Skills Competency checklists.
Requires basic math and accurate data collection and entry skills.

We are an equal opportunity employer. IU Hea

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...