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Health Information Line Nurse – Remote

May 7, 2026

26003244 Position Summary The Health Information Line Nurse is a Registered Nurse responsible for providing telephonic and chat-based clinical triage and health guidance to plan participants. This role supports callers across the full spectrum of care needs from emergent situations to self-care guidance while promoting appropriate healthcare utilization and informed decision-making. The nurse utilizes evidence-based clinical guidelines and online resources to assess symptoms, provide clinical counsel, and direct members to the most appropriate providers or facilities. Additional responsibilities may include proactive patient outreach, benefits education, and health and wellness support. Key Responsibilities

Provide telephonic and chat-based clinical triage for symptom-related inquiries, including emergent, urgent, and self-care outcomes
Assess medical symptoms using established clinical protocols and decision-support tools
Deliver accurate, relevant health and wellness education tailored to member needs
Direct callers to appropriate healthcare providers, facilities, and services
Educate members on available online tools and the Audio Health Resource Library to enhance access to healthcare and wellness information
Maintain clear, concise, and accurate clinical documentation in accordance with standard operating procedures and medical/legal guidelines
Identify and refer members to appropriate programs such as Case Management, Chronic Condition Management, and Health Advisor services
Participate in proactive outreach initiatives to support population health and care management goals

Work Schedule & Availability

Operating hours are Monday through Friday, 8:00 a.m. to 9:00 p.m. with shifts scheduled based on operational needs (10 hour shifts)
Mandatory participation in overnight, weekend, and holiday on-call coverage, including rotating on-call schedules, based on operational needs

Minimum Qualifications

Active, unrestricted Registered Nurse (RN) license
Minimum of three (3) years of clinical nursing experience
Current knowledge of general medical conditions and surgical procedures
Strong verbal and written communication skills
Proficiency with computer systems and electronic documentation
Ability to meet mandatory on-call scheduling requirements

Preferred Qualifications

Bachelor of Science in Nursing (BSN)
More than three (3) years of nursing experience
Strong interpersonal and active listening skills with the ability to work collaboratively in a team environment
Demonstrated adaptability in a dynamic healthcare environment
Proven ability to prioritize, problem-solve, and make independent clinical decisions
Strong customer service orientation with a patient-centered focus

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 77,500 - 129,100 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...