Virtual Assistant for JoJo Tea, a specialty US-based tea company (part-time, 10h/week, EST hours, remote)

<h3><span><strong id="docs-internal-guid-7e9ef3b7-7fff-e432-fe48-a144c09b0fa0">About the company</strong></span></h3><p><a target="_blank" href="https://sipjojo.com/?srsltid=AfmBOorW9n6h5TTbGfsFBZXMOo-RI-rdAoYZcCYM8K2d8HpNQinIec10"><span>JoJo Tea</span></a><span> is a Miami-based specialty tea company on a mission to reshape American tea culture — to get more people heating up water and brewing proper tea at home.</span></p><p><span>Founded in 2011, JoJo Tea sources and sells some of the highest-quality pure white, green, black, oolong, and pu-erh teas available in the US. Today they supply around 200 active wholesale accounts — restaurants, coffee shops, hotels, bakeries, and major cruise lines — while also running a Shopify e-commerce store, a Miami tea room that hosts private tea ceremonies and public tea parties, and an expansion into Amazon and a dedicated wholesale portal.</span></p><p><span>It's a small, hands-on team with a strong point of view on quality and craft — and a business that's growing faster than its admin layer can keep up with.</span></p><h3><span><strong id="docs-internal-guid-7e9ef3b7-7fff-e432-fe48-a144c09b0fa0">About the role</strong></span></h3><p><span><strong id="docs-internal-guid-7e9ef3b7-7fff-e432-fe48-a144c09b0fa0">They're looking for a reliable, organized Virtual Assistant to take ownership of the admin layer of the business.</strong></span></p><p><strong id="docs-internal-guid-7e9ef3b7-7fff-e432-fe48-a144c09b0fa0"><br></strong></p><p><span>You'll be living across<strong id="docs-internal-guid-7e9ef3b7-7fff-e432-fe48-a144c09b0fa0"> ~10 email inboxes </strong>— orders, purchasing, accounting, retail, reservations, and a handful of team members — triaging customer orders, responding to inquiries, and making sure nothing slips through the cracks.</span></p><p><br></p><p><span>This is not a calendar-heavy EA role. It's a hands-on inbox and customer-ops role where you become the layer of trust that keeps the business running smoothly while the team focuses on growth.</span></p><p><br></p><p><span>Over time, there's real room to grow the scope — starting with pattern-spotting and customer insight work (what customers are ordering, when, and why) to help inform planning and marketing decisions.</span></p><h3><span><strong id="docs-internal-guid-7e9ef3b7-7fff-e432-fe48-a144c09b0fa0">Who this is a great fit for</strong></span></h3><ul><li><p><span>VAs who genuinely enjoy living inside someone else's inbox</span></p></li><li><p><span>Organized, responsive communicators with strong written English</span></p></li><li><p><span>People with prior experience supporting a small business or founder</span></p></li><li><p><span>Candidates who like structure, follow-ups, and keeping the ship tidy</span></p></li><li><p><span>People curious about e-commerce, wholesale ops, or specialty food & beverage</span></p></li></ul><h3><span><strong id="docs-internal-guid-7e9ef3b7-7fff-e432-fe48-a144c09b0fa0">Working hours</strong></span></h3><ul><li><p><span><strong id="docs-internal-guid-7e9ef3b7-7fff-e432-fe48-a144c09b0fa0">Part-time, ~10h/week</strong></span></p></li><li><p><span><strong id="docs-internal-guid-7e9ef3b7-7fff-e432-fe48-a144c09b0fa0">2 hours/day overlap with EST (New York time) — </strong>please check the time difference </span><a target="_blank" href="https://www.timeanddate.com/worldclock/converter.html?iso=20260428T150000&p1=156&p2=155&p3=428&p4=213&p5=111&p6=262&p7=371&p8=382"><span>here</span></a></p></li><li><p><span>Flexibility to respond during US business hours</span></p></li></ul><h3><span><strong id="docs-internal-guid-7e9ef3b7-7fff-e432-fe48-a144c09b0fa0">Requirements</strong></span></h3><ul><li><p><span>Excellent written English (clear, warm, professional tone)</span></p></li><li><p><span>Prior experience supporting a small business or founder</span></p></li><li><p><span>Highly organized and responsive — quick turnaround on customer-facing emails</span></p></li><li><p><span>Strong attention to detail — you treat a missed email like a missed customer</span></p></li><li><p><span>Comfortable juggling multiple inboxes simultaneously without losing threads</span></p></li><li><p><span>Comfortable with standard tools (email, spreadsheets, messaging apps)</span></p></li></ul><h3><span>Nice-to-haves</span></h3><ul><li><p><span>Familiarity with e-commerce or wholesale operations</span></p></li><li><p><span>Comfortable with Shopify or Amazon Seller Central</span></p></li><li><p><span>Analytical mindset — you enjoy spotting patterns in customer behavior and order data</span></p></li><li><p><span>Interest in tea, specialty food & beverage, or hospitality</span></p></li></ul><h3><span><strong id="docs-internal-guid-7e9ef3b7-7fff-e432-fe48-a144c09b0fa0">Key responsibilities</strong></span></h3><ul><li><p><span>Monitor and triage ~10 shared and team email inboxes (orders, purchasing, accounting, retail, reservations, and team members)</span></p></li><li><p><span>Catch and route customer order requests so nothing slips through the cracks</span></p></li><li><p><span>Respond to customer and wholesale inquiries in a professional, brand-aligned tone</span></p></li><li><p><span>Flag urgent or high-priority matters to the founder or relevant team member</span></p></li><li><p><span>Keep inboxes organized (labels, follow-ups, escalations) so the team always knows the state of play</span></p></li><li><p><span><strong>Over time:</strong> help gather insights from customer emails — patterns in what's being ordered, when, and by whom — to inform planning and marketing</span></p></li></ul><h3><span><strong id="docs-internal-guid-7e9ef3b7-7fff-e432-fe48-a144c09b0fa0">Who you are</strong></span></h3><ul><li><p><span>Proactive — you don't wait for someone to tell you what needs attention</span></p></li><li><p><span>Reliable — when you say it's handled, it's handled</span></p></li><li><p><span>Detail-oriented — nothing slips past you</span></p></li><li><p><span>Comfortable owning the admin layer without needing constant direction</span></p></li><li><p><span>A clear, warm communicator — you can represent a brand in writing</span></p></li><li><p><span>Interested in long-term growth alongside the business</span></p></li></ul><p></p><p><span><strong>Application deadline: </strong>7 May</span></p><p></p><h3><span><strong id="docs-internal-guid-7e9ef3b7-7fff-e432-fe48-a144c09b0fa0">Hiring process</strong></span></h3><ol><li><p><span>Fill in the application form — attach your CV</span></p></li><li><p><span>Zoom interview with Hire5's Recruiter</span></p></li><li><p><span>Complete the test assignment</span></p></li><li><p><span>Video Zoom interview with JoJo Tea's founder</span></p></li><li><p><span>Get hired!</span></p></li></ol>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...