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Support Engineer, SAP FI/CO

April 30, 2026

About Rimini Street, Inc.Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,300 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider. To learn more, please visit riministreet.com, and connect with Rimini Street on Twitter, Instagram, Facebook, and LinkedIn. (IR-RMNI).We are actively seeking a Support Engineer, SAP FI/CO. This is a remote position and can be based in anywhere in Brazil. Position SummaryThe role of the Support Engineer, SAP FI/CO is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and support for our global clients who use Finance and Controlling (FICO), Treasury and Risk Management (TRM), and Financial Supply Chain Management (FSCM). The role of the SAP Engineer requires functional and technical experience, integration knowledge, implementation and support expertise and skills to diagnose issues, including ABAP debug; then develop, test, package and deliver fixes for such issues in complex, integrated and highly configured environments. Essential Duties and Responsibilities<ul><li>Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology</li><li>Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high-quality customer experience</li><li>Provide remote-based functional support & training for multiple SAP FI/CO modules</li><li>Support client customizations, sharing implementation and best practices advice</li><li>Develop application break fixes for critical product defects</li><li>Create scripts to identify, analyze and correct data issues</li><li>Manage one or more key assigned accounts as a technical/functional advisor</li><li>Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity</li><li>Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours</li><li>Collaborate with team members in a virtual team environment to extend field experience to different client situations</li><li>Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience</li></ul>Experience<ul><li>5+ years relevant SAP experience particularly with all aspects of SAP Finance and Controlling (FICO). Treasury and Risk Management (TRM), Financial Supply Chain Management (FSCM) and Asset Management skills would be welcome.</li><li>International experience will be desirable with country specific FICO knowledge in other regions. </li><li>5+ years direct support of application end-users in a corporate environment</li><li>A track record of successful roles in several SAP implementation or upgrade projects</li><li>Deep working knowledge and understanding of supporting business processes</li><li>Demonstrable history solving complex problems across multiple modules, ideally in a support environment. </li></ul>Skills <ul><li>Knowledge of related to Brazilian localization tax and regulatory requirements, e.g., Sped, ICMS/IPI, NFe - Electronic Nota Fiscal, Technical Notes, etc. </li><li>Localization architecture, implementation, and key functionality</li><li>Expertise with SAP 4.x and ECC, including full life-cycle implementation experience, configuration, and administration of the application.</li><li>Knowledge of maintenance/patching mechanics and SAP architecture.</li><li>Superb technical trouble-shooting skills ability to debug code and the tenacity for complex problem solving</li><li>Passionate focus on customer support and the ability to build long term, successful working relationships with Clients</li><li>Strong knowledge of key application functionality, tables, and relationships</li><li>Deep knowledge of SAP customization/extension methodologies</li><li>Excellent development skills using SAP toolset</li><li>Excellent interpersonal, presentation and communication skills – verbal & written</li><li>Analytical, logical problem resolution skills</li><li>Fluency in both English & Portuguese is required</li><li>Attention to detail and the ability to learn quick</li><li>Extreme focus on Client satisfaction</li><li>Demonstrated ability to work independently and as part of a team</li><li>Ability to work calmly and professionally in high pressure situations</li></ul>Preferred Qualifications<ul><li>The well qualified candidate will have at least 5 years “hands on” implementation experience in the Country of Brazil with at least two full life cycle implementations and be intimately familiar with Brazilian statutory and regulatory requirements. </li><li>The best candidates will have extensive knowledge of multiple SAP modules across releases (4.x & ECC) including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology</li><li>SAP certification(s) preferred</li><li>Knowledge of any Country Specific Solutions would be an advantage</li><li>A consulting background, while not mandatory, would be useful</li><li>Experience with localization and global implementations would be an advantage</li></ul>Education<ul><li>Bachelor’s degree in computer science, Information Technology, or a related field.</li></ul>Language<ul><li>Fluency in both English & Portuguese is required.</li></ul>Location<ul><li>Brazil, remote</li></ul>Why Rimini Street? We are looking for talented, passionate people to help us build our future at <a href="https://www.riministreet.com/" target="_blank" rel="noopener noreferrer">Rimini Street</a>. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: <ul><li>Company<ul><li>We dream big and innovate boldly. </li></ul></li></ul><ul><li>Colleagues<ul><li>We work with extraordinary people who create a culture of mutual respect and collaboration. </li></ul></li></ul><ul><li>Clients<ul><li>We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. </li></ul></li></ul><ul><li>Community <ul><li>We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.</li></ul></li></ul>Accelerating Company Growth<ul><li>Nasdaq-listed under ticker symbol <a href="https://investors.riministreet.com/investor-relations#ir" target="_blank" rel="noopener noreferrer">RMNI</a> since October 2017 </li><li>Over 5,300 signed clients, including over 180 of the Fortune 500 and Global 100 companies</li><li>Over 2,000 team members in 23 countries</li></ul>US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: <a href="https://www.riministreet.com/company/awards/" target="_blank" rel="noopener noreferrer">https://www.riministreet.com/company/awards/</a>. Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. To learn more about how Rimini Street is redefining the enterprise software support industry, visit <a href="http://www.riministreet.com/" target="_blank" rel="noopener noreferrer">http://www.riministreet.com</a>.Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...