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Senior ServiceNow Administrator (Remote)

May 14, 2026

Resp & Qualifications

PURPOSE:

Performs the day-to-day administration of the ServiceNow platform across various environments. Maintains the stability and usability of the platform, manages support for incidents, and manages upgrade planning and execution. Oversees the security of the ServiceNow platform, creating and enforcing security standards throughout the platform. Supports application delivery through managing ServiceNow application deployments across various environments. Confer with appropriate managers regarding problems with and capabilities of ServiceNow instances.

ESSENTIAL FUNCTIONS:

Delivery: Supports the development teams application development. Administers ServiceNow environments that support development.
System Maintenance: Independently maintain and install ServiceNow environments. Supports projects from an application level by performing account administration, instance backups, and instance upgrades.
System Implementation: Independently implement complex technical system design changes.
Procedural: Updates and maintains operations manuals, inventories, and written procedures relative to installing, maintaining, and using the ServiceNow platform.
Technology Consulting: Leads problem resolution and coordination with Level 2 support. Performs integration of component level system into solutions and documented/directed by Lead/Expert Engineer(s).
Research and Development: Research new technologies to benefit the business. Works with Lead/Expert Engineer(s) to develop recommendations and provide implementation support. Displays and utilizes business knowledge.

SUPERVISORY RESPONSIBILITY:

Position does not have direct reports but is expected to assist in guiding and mentoring less experienced staff. May lead a team of matrixed resources.

QUALIFICATIONS:

Education Level: Bachelor's Degree in Computer Science or IT related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Experience: 5 years' Experience perform full data management duties, including migration and continuous integration/delivery.

Preferred Qualifications:

Certified ServiceNow System Administrator, Certified Implementation Specialist or Certified ServiceNow Application Developer (current certification number required)
Advanced ServiceNow skills such as workflow development and custom application development is nice to have
Perform user account administration and governance, including group maintenance, user roles and process user license tracking, and monitoring of SSO providers
Ability to create and configure business rules, UI policies, UI actions, client scripts, and ACLs
Provides analysis of problems while working toward solutions to technical issues
Actively manages the life cycle of the platform and upgrades
Document platform architecture and processes
Use SCRUM/Agile development methodologies
Programming experience with server-side and client-side JavaScript, AJAX, JSON and XML, preferably within ServiceNow (business rules, script includes, client scripts, transform map scripts, etc.)
Configuration/Customization of the ServiceNow platform including branding and out-of-box application manipulation
Work with development team to migrate data and updates into the system integration, performance, UAT and production environments
Monitor health, usage and overall compliance of the application and understand QRadar
Have intermediate level of familiarity or exposure with the ServiceNow Agent Workspace application
Ability to provide after-hours support for higher level environment deployments

Knowledge, Skills and Abilities (KSAs)

System Administration experience with ServiceNow
Architect experience with ServiceNow
Development experience with ServiceNow
Knowledge of ServiceNow MID Server and LDAP
Knowledge of web technologies (server & client side JavaScript, AJAX, JSON, XML, micro services, APIM)
Strong experience with Deployment/Continuous Integration/ Continuous Testing/ Continuous Delivery processes and tools and have expertise in CI/CD tools and framework
Ability to communicate effectively with analysts, developers, tests, and project managers in both oral and written form.
Ability to work minimal supervision.
High-level of analytical and troubleshooting skills.
Proficient in Microsoft Office applications.
Knowledge of Structured Query Language (SQL)

Salary Range: $99,000 - $196,625

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Department

Customer Service Delivery

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Where To Apply

Please visit our website to apply:

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

#LI-ZW1

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...