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Primary Support Engineer, SAP Basis

April 30, 2026

About Rimini Street, Inc.Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software.Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects.The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.We are actively seeking a Primary Support Engineer, SAP Basis. This role is 100% Remote, engineer will work in US EST/CST time zone hours but can be based anywhere in the US. The role will report directly to the Regional Manager, SAP.Position Summary The role of the Primary Support Engineer, SAP Basis is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting, and supporting of multiple SAP modules for our global clients. The role of the Primary Support Engineer SAP Basis requires expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly configured environments. Essential Duties & Responsibilities <ul><li>Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology.</li><li>Work closely with customers daily to understand their needs, support business change and deliver consistently high-quality customer experience.</li><li>Provide remote-based functional support & training for your specialist SAP modules.</li><li>Support client customizations, sharing implementation and best practices advice.</li><li>Develop application break fixes for critical product defects.</li><li>Create scripts to identify, analyze and correct data issues.</li><li>Manage one or more key assigned accounts as a technical/functional advisor.</li><li>Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity.</li><li>Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including sometimes evenings, weekends and holidays and monitoring email regularly outside standard business hours.</li><li>Collaborate with team members in a virtual team environment to extend field experience to different client situations.</li><li>Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve client experience. </li></ul>Additional Duties & Responsibilities Other job-related duties and responsibilities may be assigned from time to time.Experience <ul><li>10+ years relevant all-round SAP experience particularly with SAP Basis.</li><li>Working knowledge as a system administrator with at least two of the following: Linux, Solaris, AIX, HP-UX or Windows.</li><li>Working knowledge of databases such as Oracle/MS-SQL/DB2/Sybase/SAP HANA.</li><li>Expertise in SAP HANA in-Memory Platform core technology, including architecture, landscape design, installation, upgrades, performance tuning, and system migration.</li><li>Good experience with SLT installation and technical configuration.</li><li>Experience with Database Sizing and Database Performance.</li><li>Skills in client-facing support.</li><li>A track record of successful roles in several SAP implementation or upgrade projects.</li><li>Deep working knowledge and understanding of supporting business processes.</li><li>Analytical, logical problem resolution skills.</li><li>SAP certification(s) preferred.</li><li>Knowledge of architecture, implementation, and key functionality.</li><li>Expertise with S/4 HANA including full life-cycle implementation experience, configuration, and administration of the application.</li><li>Knowledge of maintenance/patching mechanics and SAP architecture.</li><li>Demonstrable history solving complex problems across multiple modules. </li></ul>Skills <ul><li>Must be able to speak, read and write English fluently.</li><li>Speaking, reading, and writing another language fluently is desirable.</li><li>Excellent interpersonal, presentation and communication skills – verbal & written.</li><li>Superb trouble-shooting skills and tenacity in problem solving.</li><li>Passionate focus on customer support and the ability to build long-term, successful working relationships with clients and colleagues.</li><li>Strong knowledge of key application functionality, tables, and relationships.</li><li>Deep knowledge of SAP customization/extension methodologies.</li><li>Attention to detail and the ability to learn quickly.</li><li>Extreme focus on client satisfaction.</li><li>Demonstrated ability to work independently and as part of a team.</li><li>Ability to work calmly and professionally in high pressure situations.</li><li>The ability to work remotely from a home-based office in a virtual environment.</li><li>Nice to have: experience with SAP SWPM tool.</li></ul>Desired Qualifications<ul><li>The best candidates will have extensive knowledge of multiple SAP modules across releases including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology.</li><li>Knowledge of SAP Industry Solutions would be an advantage.</li><li>Knowledge of any Country Specific Solutions would be an advantage.</li><li>A consulting background, while not mandatory, would be useful.</li><li>Experience with global implementations would be an advantage.</li></ul>Education Bachelor’s degree in Computer Science or related field or equivalent experienceLocationRemote - US; EST/CST time zone hoursWhy Rimini Street?Rimini Street Inc. is an affirmative action-equal opportunity employer and complies with all applicable Federal, State, and Local Laws regarding recruitment and hiring.Qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable Federal, State, or Local laws. Rimini Street Inc. offers a comprehensive compensation and benefits package to employees.Compensation is based on role, location, and level of applicable experience. Rimini’s target pay for each position is available upon request during the applicant’s Interview process.The general salary range for this type of role is 142k - 177k depending on skills and experience.Benefits for US employees include:<ul><li>Medical, Dental, and Vision insurance</li><li>Disability insurance</li><li>Paid Parental Leave</li><li>401(k) program</li><li>Generous Paid time off (PTO)</li></ul>We are looking for talented, passionate people to help us build our future at <a href="https://www.riministreet.com/" target="_blank" rel="noopener noreferrer">Rimini Street</a>. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: <ul><li>Company<ul><li>We dream big and innovate boldly. </li></ul></li></ul><ul><li>Colleagues<ul><li>We work with extraordinary people who create a culture of mutual respect and collaboration. </li></ul></li></ul><ul><li>Clients<ul><li>We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. </li></ul></li></ul><ul><li>Community <ul><li>We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.</li></ul></li></ul>Accelerating Company Growth<ul><li>Nasdaq-listed under ticker symbol <a href="https://investors.riministreet.com/investor-relations#ir" target="_blank" rel="noopener noreferrer">RMNI</a> since October 2017 </li><li>Over 6,300+ signed contracts to date, including Fortune 500 and Global 100 companies</li><li>Over 2,000 team members in 23 countries</li><li>US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/ </li></ul>Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. To learn more about how Rimini Street is redefining the enterprise software support industry, visit <a href="http://www.riministreet.com/" target="_blank" rel="noopener noreferrer">http://www.riministreet.com</a> Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...