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NHS 111 Health Advisor Part time- Bicester

April 25, 2026

Job summary

Become an NHS 111 Health Advisor

A job with purpose, impact... and incredible rewards.

Looking for a career where you matter -- every call, every shift?Join our NHS 111 team in Bicester and be the calm, confident voice that helps people through some of their toughest moments.

This isn't just a job.It's meaningful, fast-paced, energising work where no two days are ever the same.

What You'll Do

You'll handle a huge variety of calls, from everyday health concerns to real emergencies. One moment you might support someone in distress, the next you're guiding a worried parent or helping someone spot the signs of a serious condition.

You don't need medical experience -- just:

Compassion
Confidence
Clear communication
Resilience
A genuine desire to help others

We'll train you with a full 6-week NHS Pathways programme, giving you everything you need.

The Application Journey

Online Application -- tell us why you're a great fit
Online Assessments -- listening, problem-solving & critical thinking
Face-to-Face Interview -- your chance to shine

Role Essentials

Based in Bicester (office-based only --NO remote working)
Must be 18+
Right to work in the UK (no visa sponsorship available)
Training courses available in June and July 2026
Limited full-time vacancies -- apply early!

Apply now -- your future with NHS 111 starts here.

Main duties of the job

You don't need a medical background for this role--just a genuine passion for helping others. We're looking for someone who's detail-focused, efficient, and able to balance assertiveness with empathy.

Your own wellbeing matters just as much as the care you give to others, and supporting the colleagues around you should come naturally. At SCAS, every one of us plays a key part in delivering exceptional patient care, and your contribution will be valued from day one.

If you're ready for a role that challenges you, energises you, and calls on your resilience throughout the day, we'd love to hear from you!

Ready to make a difference?

Join a team that saves lives, supports communities, and values every single person who walks through the door.

Apply now -- your future with NHS 111 starts here.

About us

Why You'll Love Working with Us

Starting at £13.17 per hour, plus generous NHS pay enhancements:

+35% uplift (up to £17.78/hr):Saturdays & weekday nights
+69% uplift (up to £22.26/hr):Sundays & bank holidays

And of course -- the full package of NHS benefits, including:

27-33 days annual leave (pro rata)
NHS pension
Huge national discounts (retail, travel, leisure, tech & more)
Free parking
Employee Assistance Programme
Full-time & part-time shifts available

This is your chance to build an NHS career with real progression and stability.

Details

Date posted

21 April 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year Pro rata, per annum

Contract

Permanent

Working pattern

Part-time

Reference number

195-26-HANHPT-TCB

Job locations

Northern House

Bicester

OX26 6HR

Job description

Job responsibilities

The Recruitment Process

The recruitment process consists of 3 stages. Candidates successful at each stage will progress to the next stage.

Application online application form, answering questions explaining clearly how you meet the essential and desirable criteria for the role. Use the additional information section to provide information on all relevant experience.
Assessment session an online assessment session gauging your listening and understanding skills, critical thinking skills and problem-solving skills. You will need to have access to a webcam and a laptop or PC to do the assessments (you will need to use a keyboard).
Interview face to face interview, discussing your skills, experience and providing an opportunity for you to find out more about the role

Qualifications and Training

Essential:

Good all-round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role

For safeguarding reasons this role is only open to people aged over 18 years of age

Desirable:

NHS Pathways Trained

NVQ 2/3 Customer Services or equivalent demonstrable experience

Knowledge and Experience

Essential:

Experience in a customer/patient services environment, dealing with the members of the general public

Experience of using a computerised system

Experience of using a telephone as a regular means of communication in a work environment

Desirable:

Experience in a call centre environment

Geographical knowledge of the operational area

Experience of working rotating shifts

Previous experience of working in the voluntary or health sector

Previous experience of patient care

Knowledge of first aid and/or anatomy

For full information on the role and essential and desirable criteria, please see the links to Job Description and Person Specification to the right of the advert.

Disability support

If you have any queries relating to disability and the role or recruitment process, get in touch at

Please be advised that South Central Ambulance Service reserves the right to close this campaign earlier than the advertised closing date.

Job description

Job responsibilities

The Recruitment Process

The recruitment process consists of 3 stages. Candidates successful at each stage will progress to the next stage.

Application online application form, answering questions explaining clearly how you meet the essential and desirable criteria for the role. Use the additional information section to provide information on all relevant experience.
Assessment session an online assessment session gauging your listening and understanding skills, critical thinking skills and problem-solving skills. You will need to have access to a webcam and a laptop or PC to do the assessments (you will need to use a keyboard).
Interview face to face interview, discussing your skills, experience and providing an opportunity for you to find out more about the role

Qualifications and Training

Essential:

Good all-round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role

For safeguarding reasons this role is only open to people aged over 18 years of age

Desirable:

NHS Pathways Trained

NVQ 2/3 Customer Services or equivalent demonstrable experience

Knowledge and Experience

Essential:

Experience in a customer/patient services environment, dealing with the members of the general public

Experience of using a computerised system

Experience of using a telephone as a regular means of communication in a work environment

Desirable:

Experience in a call centre environment

Geographical knowledge of the operational area

Experience of working rotating shifts

Previous experience of working in the voluntary or health sector

Previous experience of patient care

Knowledge of first aid and/or anatomy

For full information on the role and essential and desirable criteria, please see the links to Job Description and Person Specification to the right of the advert.

Disability support

If you have any queries relating to disability and the role or recruitment process, get in touch at

Please be advised that South Central Ambulance Service reserves the right to close this campaign earlier than the advertised closing date.

Person Specification

Qualifications

Essential

Good all round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role

Desirable

NHS Pathways Trained
NVQ 2/3 Customer Services or equivalent demonstrable experience

Knowledge

Essential

Experience in a customer/patient services environment, dealing with the members of the general public
Experience of using computerised systems
Experience of using a telephone as a regular means of communication in a work environment

Desirable

Experience in a call centre environment
Geographical knowledge of the operational area
Experience of working rotating shifts
Previous experience of working in the voluntary or health sector
Previous experience of patient care
Knowledge of first aid and/or anatomy

Person Specification

Qualifications

Essential

Good all round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role

Desirable

NHS Pathways Trained
NVQ 2/3 Customer Services or equivalent demonstrable experience

Knowledge

Essential

Experience in a customer/patient services environment, dealing with the members of the general public
Experience of using computerised systems
Experience of using a telephone as a regular means of communication in a work environment

Desirable

Experience in a call centre environment
Geographical knowledge of the operational area
Experience of working rotating shifts
Previous experience of working in the voluntary or health sector
Previous experience of patient care
Knowledge of first aid and/or anatomy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South Central Ambulance Service NHS Foundation Trust

Address

Northern House

Bicester

OX26 6HR

Employer's website

https://scasjobs.co.uk/ (Opens in a new tab)

Employer details

Employer name

South Central Ambulance Service NHS Foundation Trust

Address

Northern House

Bicester

OX26 6HR

Employer's website

https://scasjobs.co.uk/ (Opens in a new tab)

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