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Mortgage Loan Quality Assurance Auditor

April 29, 2026

Overview Responsible for performing credit underwriting audits on new mortgage originations, as well as auditing loan origination and servicing functions to assess adherence to all applicable State and Federal regulations, investor requirements, and Johnson Bank Loan Policy criteria. Responsible for responding to investor audit requests and repurchase demands. KEY RESPONSIBILITIES •Performs pre-fund & post-close mortgage loan credit underwriting reviews for adherence to all applicable State and Federal regulations, investor requirements, and Johnson Bank Loan Policy criteria.•Analyzes financial information including calculation of income and debt ratios, verification of assets, collateral, and credit review.•Audits loan servicing functions including, collections, foreclosure, loan escrow administration, pay-off process performance, and investor accounting for compliance with State and Federal regulations, investor requirements, and JFG policies and processes.•Reports results of credit underwriting and compliance reviews, and quality accuracy levels to the appropriate management teams with the goal of assisting them to minimize credit risk, improve compliance with loan policies, and increase loan quality.•Responds to investor and mortgage insurer audit requests and repurchase demands, and coordinates responses and repurchase appeals.•Remains proficient and familiar with industry/investor/JFG requirements and standards from industry bulletins and via participation in industry/JFG training opportunities. JOB REQUIREMENTS – EDUCATION, KNOWLEDGE AND SKILLS •Minimum 5 years of mortgage underwriting, audit, origination, and/or servicing experience, combined with applicable training and education. •Must have thorough knowledge of pertinent state and federal laws and regulations; third party investor (i.e., Freddie Mac, JPMorgan) and mortgage insurer guidelines; CFPB rules; and servicing guidelines. •Must have knowledge of underwriting requirements for all types of loans including CRA, conforming secondary market, and all portfolio products including Jumbo. •Bachelor’s degree preferred - combination of education and equivalent work experience may be considered in lieu of degree. •Ability to consistently demonstrate high quality decision making, keen problem solving and analysis skills. Attention to detail and the ability to meet deadlines. •Ability to handle multiple tasks and demonstrate flexibility with industry changes and job responsibilities. •Must demonstrate excellent organizational, written, and verbal skills to effectively interact with all levels across the organization as well as stakeholders outside the organization. •Computer proficiency and experience in loan origination and servicing platforms is preferred. Strong PC skills required including working knowledge of Microsoft Excel and Word. Come as you are. Our culture embraces diversity, equity, & inclusion; one where everyone feels valued and heard. For more information on JFG's culture and diversity efforts, including our employee resource groups, please visit the <a href="https://careers.johnsonfinancialgroup.com/diversity-equity-inclusion" target="_blank" rel="noopener">Diversity</a> section of our career website.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...