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Mass Posting - Front Desk Sales (Eastern MA/RI)

April 25, 2026

Title: Front Desk Sales

Reports to: General Manager

Pay Range: $16 - $21/hour

Location: Randolph & Stoneham, MA

Warwick, RI

About Central Rock Gym

Central Rock Gym isn’t just a climbing gym — it’s a community-powered space where confidence is built, limits are challenged, and everyone is welcome. From first-time climbers nervously tying in to seasoned athletes projecting hard routes, CRG is a place where people come to grow — physically, mentally, and socially.

Our gyms are vibrant, high-energy environments that combine world-class climbing with fitness, youth programs, and a strong sense of belonging. What truly sets us apart isn’t just the walls — it’s the people who create the experience every day.

Summary:
As a Front Desk Sales team member, you will be the first point of contact for members and guests while managing front desk operations. This role plays a key part in driving membership sales and introducing new guests to the CRG community. Responsibilities include greeting guests, providing facility tours, explaining programs and memberships, processing sales and check-ins, and maintaining a welcoming and organized environment. You will help create an outstanding CRG experience by delivering excellent customer service while supporting the growth of our membership community.

Responsibilities:

Greet members and guests and answer questions about the facility, programs, and memberships.
Actively promote and sell memberships, day passes, programs, and retail products.
Provide engaging tours of the facility and explain the benefits of CRG memberships and services.
Operate the RGP system for memberships, registrations, and sales transactions.
Process registrations, review all required forms and waivers, and issue climbing gear.
Facilitate instruction and orientation for new climbers.
Monitor the gym for unsafe practices and behavior not in line with fostering a welcoming environment.
Maintain a clean gym including changing filters, sweeping, mopping, spraying shoes, cleaning bathrooms, and tidying communal areas.
Answer phone calls and respond to guest inquiries.
Develop proficiency in top rope belaying and teach belay classes if working in a full-scale rope climbing location.
Support the team in maintaining a fun, welcoming, and inclusive environment.
Other duties as required.

Requirements:

Flexible schedule – ability to work nights, weekends, early mornings, and some holidays.
Friendly, approachable, and energetic personality.
Strong communication, customer service, and sales skills with the ability to confidently recommend memberships and programs.
Experience working with children and comfortable working around large groups of people.
Climbing specific knowledge is extremely helpful but not required.
Comfortable being at heights of 40+ feet and ability to lift up to 50 lbs. a plus.
Ability to multi-task and prioritize a variety of tasks.
Self-motivated, self-directed, and able to work both independently and as part of a team.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...