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Destination Specialist - Africa
<meta><h3 style="font-family:" basel="" grotesk",arial,sans-serif;line-height:1.6;font-size:21pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;text-align:justify;padding-left:0px;"=""><b><strong style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">Role Mission</strong></b></h3><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">The Destination Specialist is the driving force behind the sales and growth of our Africa portfolio. This is a high-impact sales and relationship-building position where you act as the ultimate expert for our partner travel advisors. Your mission is to convert complex luxury travel requests into high-value bookings by blending elite product knowledge with influential communication and lasting relationship management.</span></p><h3 style="font-family:" basel="" grotesk",arial,sans-serif;line-height:1.6;font-size:21pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;text-align:justify;padding-left:0px;"=""><b><strong style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">The Core Focus: Sales & Relationship Building</strong></b></h3><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><b><strong style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">High-Impact Sales & Conversion:</strong></b><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;"> Lead the sales process from initial inquiry to confirmed booking, utilizing persuasive skills and strong closing techniques to exceed targeted goals.</span></li><li style="color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><b><strong style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Strategic Relationship Management:</strong></b><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;"> Act as the primary, trusted point of contact for our partner travel agencies, providing personalized and informative services that encourage repeat bookings.</span></li><li style="color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><b><strong style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Client Connection:</strong></b><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;"> Lead high-touch communication, including "30-Day Pre-Travel" consultations with travelers to build excitement, ensure readiness, and solidify the relationship before departure.</span></li><li style="color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><b><strong style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Expert Luxury Curation:</strong></b><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;"> Design sophisticated, bespoke itineraries for East and Southern Africa that cater to the most discerning luxury clientele. This requires a deep understanding of high-end properties, seasonal movements, and exclusive, off-the-beaten-path experiences.</span></li></ul><h3 style="font-family:" basel="" grotesk",arial,sans-serif;line-height:1.6;font-size:21pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;text-align:justify;padding-left:0px;"=""><b><strong style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">Execution & Operations</strong></b></h3><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><b><strong style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Precision Itinerary Design:</strong></b><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;"> Utilize your firsthand destination expertise to recommend ideal accommodations, exclusive experiences, and reputable guides while factoring in complex logistics and health/visa requirements.</span></li><li style="color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><b><strong style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Supplier Collaboration:</strong></b><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;"> Work strategically with DMCs and in-country partners to secure all logistical details, ensuring every booking meets our 5-star brand promise.</span></li><li style="color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><b><strong style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Administrative Accuracy:</strong></b><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;"> Manage all payments, documentation, and costings (reviewing for 100% accuracy) within our CRM and itinerary building platforms (Wetu).</span></li><li style="color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><b><strong style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Proactive Support:</strong></b><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;"> Monitor bookings and anticipate challenges, serving as the main point of contact to resolve unforeseen issues or emergencies during a client’s trip. </span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><b><strong style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">What Makes You a Specialist:</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Firsthand experience traveling or living in Africa, offering practical insights that go beyond standard resources.</span></li><li style="color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Curated, established networks of trusted luxury partners and suppliers across multiple African destinations.</span></li><li style="color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Deep, niche expertise in African travel, including its complexities, nuances, and operational realities.</span></li><li style="color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">A passion for Africa — its wildlife, people, cultures, and landscapes — that inspires and informs your work.</span></li><li style="color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">A natural problem-solver, able to anticipate and resolve issues quickly to ensure peace of mind for clients.</span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><b><strong style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">You Are:</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Experienced selling Africa as a luxury travel destination, ideally within a DMC or Tour Operator setting; B2B sales experience is a plus.</span></li><li style="color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Passionate about sales, with a strong track record of achieving high sales performance.</span></li><li style="color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Self-motivated and driven, with an entrepreneurial mindset and proactive approach to your business.</span></li><li style="color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Highly client-centric, skilled at building strong relationships and delivering personalized service.</span></li><li style="color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Calm under pressure, with excellent problem-solving skills during fast-changing situations.</span></li><li style="color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Highly organized and detail-oriented, able to manage complex itineraries with multiple moving parts.</span></li><li style="color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Experienced with itinerary building platforms (Wetu strongly preferred), CRM systems, and supplier portals.</span></li><li style="color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Knowledgeable about travel sales financials, including margins vs. markups and how they apply in luxury travel pricing.</span></li><li style="color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">An excellent communicator, able to clearly convey information to clients, partners, and internal teams.</span></li><li style="color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Collaborative and professional, working seamlessly with internal teams and trusted partners.</span></li></ul>