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Community Manager (Contract)

April 29, 2026

<h2>About the Role</h2> If you’re equal parts builder, operator, and storyteller, this role is for you! We’re looking for a creative, highly organized Community Programs Manager (Contract) to help scale and operationalize our customer community and advocacy programs. This is a hands-on role for someone who loves turning ideas into well-run programs, thrives in a fast-paced environment, and above all, gets genuinely excited about creating meaningful experiences for customers. You’ll partner closely with the Senior Customer & Community Marketing Manager to deliver high-impact community initiatives that drive retention, advocacy, and long-term customer growth. <h2>Key Responsibilities</h2> <ul> <li>Partner with the Senior Customer & Community Marketing Manager to support the execution of community programs, events and initiatives </li> <li>Help draft and send community and advocacy communications so our customers feel informed, included and always connected to what matters most</li> <li>Assist with customer storytelling by identifying success stories, spotlighting wins, and creating experiences that make customers feel seen and valued</li> <li>Partner with the Senior Customer & Community Marketing Manager to bring our advocacy initiatives to life</li> <li>Moderate and nurture conversations within our Slack community, creating a welcoming space that encourages thoughtful dialogue, peer-to-peer support, and meaningful connection</li> <li>Collaborate with Product, Customer Success, and Marketing on community-related initiatives and ad-hoc projects</li> </ul> <h2>Qualifications</h2> <ul> <li>2+ years of experience in community, marketing, program coordination, or related roles</li> <li>Strong organizational skills and attention to detail</li> <li>Clear and thoughtful written and verbal communication</li> <li>Ability to juggle multiple tasks at once</li> <li>Comfortable working in a fast-paced, collaborative environment</li> <li>Interest in community building and customer engagement</li> </ul> Bonus: You have experience working with technical audiences Compensation: $45.00/hr Hours: 20-25hrs/week Pantheon is an equal opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law. Pantheon complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation due to a disability for any part of the interview process, please contact talent@pantheon.io. Pursuant to local and federal regulations, Pantheon will consider qualified applicants with arrest and conviction records for employment. After an offer is made and accepted, E-verify will be utilized to establish your identity and employment eligibility as required by the U.S. Department of Homeland Security. To review the Employee and Applicant's Privacy Policy, click<a href="https://pantheon.pactsafe.io/employeeandapplicantprivacy.html"> here</a>. Visa Sponsorship is not available at this time.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...