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Community Liaison / Clinical Nurse Partner
About us Navi is a nurse-founded, rapidly growing healthcare company redefining what in-home care can be. Our team is on a mission to make in-home nursing services more accessible, personal, and effective by partnering with hospitals, medical practices, and other healthcare professionals. As we grow, we’re building a team of nurses and operators who lead with integrity, curiosity, and respect…for patients, families, and each other. The role The Community Liaison/Clinical Nurse Partner is a trusted clinical presence in the local healthcare community. This role is rooted in relationship-building, education, and partnership with the ideal candidate acting as a consistent, knowledgeable point of contact for referral partners such as outpatient surgery centers, plastic surgeons, concierge and direct primary care physicians, case managers, senior living communities, and other allied professionals and facilities. You’ll serve as a consistent point of contact for referral partners, helping them understand how in-home private duty nursing supports better recoveries, smoother transitions, and an elevated patient experience. This is not transactional sales; it’s about credibility, follow-through, and showing up, over time, to build trust and care. What you’ll do Community Partnership & Relationship Development
- Build and sustain authentic, long-term relationships with community referral partners.
- Serve as a trusted clinical resource for partners seeking guidance on in-home nursing care.
- Maintain a consistent, visible presence in the community through site visits, meetings, and educational touchpoints.
- Prioritize relationship stewardship and thoughtful follow-up over one-off outreach.
- Educate partners on the scope and capabilities of private duty nurses in the home.
- Clarify appropriate use cases for in-home nursing to support post-procedural care, recovery, and complex medical needs.
- Collaborate with partners to support safe transitions of care from facility to home.
- Ensure all communication aligns with Navi’s clinical standards, policies, and regulatory requirements.
- Act as a bridge between community partners and internal Navi teams to support smooth referral handoffs.
- Communicate clearly and professionally regarding services, availability, and care capabilities.
- Support and empower partners in understanding referral processes and expectations.
- Identify opportunities to improve the partner experience and reduce friction in care coordination.
- Work closely with Lead Navigator(s), Nurse Manager(s), leadership, and operational teams to align community needs with top-notch service delivery.
- Share insights from the field to inform service development, partner education, and continuous improvement.
- Represent the voice of community partners internally to strengthen responsiveness and trust.
- You’re a Registered Nurse (AZ), unencumbered.
- You have a strong clinical background with confidence and comfort in speaking about in-home, private duty nursing care with finesse.
- You’re a relationship-first communicator with a calm, approachable, and professional presence.
- You’re self-directed and comfortable working independently in the field while remaining closely connected to internal teams.
- You’re organized, thoughtful, and values-driven.
- You have a passion for patient-centered care, continuity, and community-based healthcare models.
- Excel at building trust and relationships
- Enjoy educating others, and value being a steady clinical presence in the community.
- Want to influence patient outcomes beyond the bedside.
- Believe great care coordination changes lives.
- Prefer meaningful relationships over quotas (even when performance incentives exist).
- Primarily in-person with remote capabilities; must have phone and reliable internet.
- Initial onboarding and training at Navi HQ (Phoenix).
- Average 40 hours/week, including some weekends depending on client/partner availability.
- Flexible scheduling based on clients/partners and operational demands.
- Travel to the office (Phoenix, AZ) and/or client sites required.
- Competitive pay
- Flexible scheduling
- ICHRA stipend for healthcare
- Healthy PTO
- Paid holidays
- Supportive, Nurse-led culture
- Opportunities for professional growth as Navi Scales.
