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Care Model Management Lead Director

April 29, 2026

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.Position SummaryThe Lead Director, Care Model Management, is responsibility for driving enterprise care model strategy, supporting execution of key initiatives, and ensuring consistent operational alignment across the Care Model Management Office. This role will lead development of senior leadership materials, maintain and evolve core framework documents—including the enterprise member journey—and ensure disciplined governance and tracking of multi-year care model priorities. The Lead Director operates as a connector across business, clinical, and operational teams to translate strategy into actionable plans that support improved member experience, clinical outcomes, and organizational performance.Strategy Development & Execution · Partner closely with the Executive Director to define, refine, and operationalize the enterprise care model strategy. · Lead cross-functional development of strategic roadmaps, workstreams, and success metrics. · Support enterprise alignment by ensuring strategies and priorities are consistently communicated, understood, and tracked across teams. Leadership Support & Executive Materials · Develop high-quality presentations and reports for senior leadership forums, including ELT updates, strategy reviews, and governance routines. · Translate complex information into clear narratives, insights, and recommendations that support decision-making. · Manage pre‑read, briefing, and executive prep processes to ensure clarity, alignment, and strategic coherence. Framework Ownership & Governance · Maintain the enterprise member journey framework and ensure updates reflect evolving business needs, clinical capabilities, and member expectations. · Oversee creation and maintenance of core care model artifacts (blueprints, capability maps, governance documents, etc.). · Ensure documentation is accurate, accessible, and integrated into enterprise planning and execution routines. Cross‑Functional Collaboration · Serve as a strategic liaison between Care Model Management and clinical, operations, digital, analytics, and product teams. · Facilitate priority alignment, milestone tracking, and risk mitigation across multiple workstreams. · Lead working groups or committees as needed to drive progress on care model initiatives. Performance Tracking & Insight Generation · Support development of success measures and KPIs for care model initiatives. · Partner with analytics to translate performance results into actionable insights. · Recommend course corrections and opportunities to enhance member experience and care outcomes. Required Qualifications 8+ years experience in healthcare strategy, care delivery transformation, program management, or a related field. · Proven ability to operate at a senior level, influencing cross-functional stakeholders and supporting executive decision‑making. · Strong strategic thinking, structured problem solving, and analytical skills. · Exceptional communication and executive presentation capabilities. · Experience managing complex, multi-stakeholder initiatives across clinical and operational domains. Preferred Qualifications Familiarity with care delivery models, member experience design, and clinical workflows preferred. Education Bachelor’s degree in healthcare administration, nursing, public health, related area or equivalent experience. Pay RangeThe typical pay range for this role is:$100,000.00 - $231,540.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on <a href="https://learn.bswift.com/cvshealth-mainland" target="_blank" rel="noopener noreferrer">Benefits Moments</a>. We anticipate the application window for this opening will close on: 05/01/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...