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BSS Systems Engineer

April 29, 2026

The BSS Systems Engineer is responsible for configuring, integrating, and maintaining core Business Support Systems that support service delivery and billing operations. This role focuses on platform reliability, API integrations, and workflow automation across systems such as Salesforce, Netcracker, and provisioning APIs. Title: BSS Systems Engineer Location: Remote Rate: $85,000-$115,000 annually Full-Time/Part Time: Full-Time Reporting to: Director of BSS Primary Responsibilities Include: <ul> <li>Design, configure, and maintain BSS platforms including CRM, billing, product catalog, provisioning, service activation, inventory systems and workflow tools.</li> <li>Integrate internal systems and third-party applications using APIs, webhooks, and middleware and scripts.</li> <li>Automate service provisioning, activation, and billing workflows for broadband, VoIP, and IPTV services.</li> <li>Ensure data integrity and synchronization between CRM, NMS, and billing platforms.</li> <li>Troubleshoot system-level issues and ensure timely resolution.</li> <li>Collaborate with Sr Business Process Manager, Finance, Network Engineering, Network Operations, and Customer Experience and Marketing teams to define and implement business workflows.</li> <li>Participate in vendor evaluations and implementations of BSS tools.</li> <li>Participate in system architecture design, release planning, and performance optimization efforts.</li> <li>Create and maintain system documentation, workflows, data models, and change logs.</li> <li>Assist with user acceptance testing (UAT), change control, and system upgrades.</li> <li>Troubleshoot system issues and coordinate resolution with vendors as needed.</li> <li>Support reporting and analytics by exposing key system data to BI tools or warehouses.</li> <li>Contribute to cybersecurity compliance and access control settings.</li> <li>Other duties and projects as assigned.</li> </ul> You will need to have: <ul> <li>Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience.</li> <li>5+ years of experience with BSS/OSS platforms in a telecom or ISP environment.</li> <li>Strong knowledge of provisioning systems (e.g., Symphonic, Alianza, Calix CMS).</li> <li>Hands-on experience with platforms such as Salesforce, Netcracker, Domo, or similar.</li> <li>Experience with IP networking fundamentals and services (DHCP, RADIUS, DNS).</li> <li>Intermediate to expert level experience with scripting (Python, Bash, SQL, REST APIs).</li> <li>Strong understanding of data flows and ETL.</li> <li>Excellent troubleshooting and documentation skills.</li> <li>Effective cross-functional communication skills.</li> <li>Ability to work across multiple departments and manage competing priorities.</li> </ul> Even Better If You Have: <ul> <li>Experience with network management systems and monitoring tools.</li> <li>Working knowledge of OSS systems and their interaction with BSS.</li> <li>Knowledge of network topology and service design (PON, DOCSIS).</li> <li>Experience with container orchestration (Kubernetes, Docker).</li> <li>Familiarity with TM Forum frameworks (eTOM, SID, Open APIs).</li> </ul> Working Conditions: <ul> <li>Occasional travel may be required for project implementation or vendor meetings.</li> <li>Participation in scheduled maintenance windows and incident response support.</li> <li>Participation in cross-functional projects and change control boards.</li> </ul> Why Join Schurz Broadband Group? When you join Schurz Broadband Group, you’ll be part of an award-winning company and team. We offer a comprehensive benefits package, including: <ul> <li>Group health & dental insurance</li> <li>401(k) program with company match</li> <li>Generous PTO program</li> <li>Company wellness program]</li> <li>Employer-paid short- and long-term disability</li> <li>And much more!</li> </ul> <ul></ul> <ul></ul> <ul></ul> <ul></ul> We are committed to providing an environment that gives each employee the opportunity to nurture their gifts and achieve their potential. Our mission is to pass on to future generations—customers, employees, communities, and owners—an organization that is even stronger and better than it is today. Schurz Communications and its subsidiaries’ strategic objectives: <ul> <li>We will attract, invest in, communicate with, and retain top talent. </li> <li>We will innovate, partner, experiment and create a better future together. </li> <li>We strive to continuously improve operating performance to ensure sustained growth. </li> <li>We will dynamically grow revenues by building and nurturing mutually beneficial and profitable customer relationships.</li> </ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...